What is Total Quality Management (TQM)?

When you are striving towards zero defects in your production process, implementing Total Quality management is of utmost importance. To continually satisfy your customers, you will have to have a continuous improvement approach towards production systems.

TQM started way back in 1920 when statistical theories was applied to the quality control of a production process. Since then, the focus expanded beyond quality control of products towards quality of everything within the whole company.

Total Quality Management includes:
• Focus on your customers
• All employees should be involved
• CI – Continuous Improvement
• Organisational Quality Management

Total Quality Management must start with top management.